The picture looks great. The sound is great. When we got it it made a "clicking noise" when we turned it on and off. So we called Samsung and they sent someone out to look at it. They said it was a bad "relay switch." Amazon picked up the old tv and dropped off the new tv at the same time within a week. Great service from Amazon along the whole way!!! However, the new tv does the same thing just not as bad. I don't know if it's just part of the tv or what but it only does it for a few seconds when we turn it on and off so it's not that big of a deal. Definitely recommend Amazon and TV is great but not perfect so only 4 out of 5 stars...